Privacy Policy
Last updated: 15 August, 2025
This Privacy Policy explains how Panopedia Pte. Ltd. ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use the Clometrix service ("Service") available at clometrix.com. We are committed to protecting your privacy in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws. By using the Service, you consent to the practices described in this policy.
If you do not agree with this Privacy Policy, please do not use the Service. We may update this policy from time to time, and changes will be posted here with the effective date. Continued use after changes constitutes acceptance.
1. Information We Collect
We collect the following types of information:
- Personal Information: When you sign up or use the Service, we collect your full name, email address, billing address, and payment details (processed via third-party providers like Stripe). We do not store full credit card information.
- Account and Usage Data: Information about your account activity, such as login details, subscription plans, forecasts generated, selected events, cryptocurrencies tracked, and custom inputs (e.g., price forecasts).
- Uploaded Content: Any data or files you upload, such as custom analyses or notes related to economic events.
- Technical Data: Automatically collected data like IP address, browser type, device information, operating system, and usage patterns (e.g., pages visited, time spent) via cookies and similar technologies.
- Communication Data: Information from emails or support inquiries you send us.
We do not collect sensitive personal data (e.g., racial origin, political opinions) unless voluntarily provided in Uploaded Content, for which you are solely responsible.
2. How We Collect Information
- Directly from You: During signup, subscription purchases, forecast creation, or communications.
- Automatically: Through cookies, web beacons, and server logs when you interact with the Service.
- From Third Parties: Payment processors (e.g., Stripe for billing), data providers (e.g., Binance for crypto market data), or analytics tools (e.g., Google Analytics for usage stats).
3. How We Use Your Information
We use your information to:
- Provide and improve the Service (e.g., generating forecasts, managing subscriptions, analyzing event impacts on cryptos).
- Process payments and manage billing.
- Communicate with you (e.g., support responses, updates, newsletters—if opted in).
- Personalize your experience (e.g., tailoring event suggestions based on your selections).
- Ensure security and prevent fraud (e.g., monitoring for suspicious activity).
- Comply with legal obligations and enforce our Terms of Service.
- Conduct analytics and research to enhance features (anonymized where possible).
We do not use your data for automated decision-making that significantly affects you without your consent.
4. Sharing Your Information
We may share your information with:
- Service Providers: Third parties like Stripe (payments), Binance (market data), hosting providers (e.g., AWS), and analytics tools, bound by confidentiality.
- Legal Requirements: If required by law, court order, or government authority (e.g., under PDPA or international equivalents).
- Business Transfers: In mergers, acquisitions, or asset sales, with notice to you.
- With Your Consent: For any other purpose you approve.
We do not sell your personal information to third parties. International transfers (e.g., to servers outside Singapore) comply with PDPA standards for adequate protection.
5. Data Security
We implement reasonable security measures (e.g., encryption, firewalls, access controls) to protect your data from unauthorized access, loss, or breach. Payment data is handled via PCI DSS-compliant providers. However, no system is 100% secure, so we cannot guarantee absolute security. Report suspected breaches to support@clometrix.com.
6. Your Rights
Under PDPA and applicable laws (e.g., GDPR for EU users), you may:
- Access, correct, or update your personal information via your account dashboard.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent for data processing (may limit Service access).
- Opt out of marketing communications.
- Lodge a complaint with the Personal Data Protection Commission (Singapore) or your local authority.
To exercise rights, contact support@clometrix.com. We respond within 30 days, free of charge (excessive requests may incur fees).
7. Cookies and Tracking Technologies
We use cookies for functionality and analytics, including Google Analytics for usage insights. For details on cookies, management, and consent, see our Cookie Policy.
8. Children's Privacy
The Service is not intended for children under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it. Parents/guardians should contact us if concerned.
9. Data Retention
We retain personal data as needed for the purposes outlined (e.g., active subscriptions) or legal requirements (e.g., 7 years for financial records). Upon cancellation, data is deleted within 30 days, except anonymized aggregates for analytics.
10. Changes to This Policy
We may update this policy to reflect changes in practices or laws. Updates are posted here with the new effective date. We encourage periodic review.
11. Contact Us
For questions or concerns about this Privacy Policy, please send us an email at support@clometrix.com.